Warranty & Repair
Every Exceed product is subjected to extensive quality control tests and
extreme shredding before going to market. Each product is backed by a 1 year
comprehensive warranty as outlined below:
What is Covered?
To Exceed, Inc. warrants this Product to be free of major defects in materials
and workmanship when this Product is used for ordinary recreational activities
by the original purchaser with proper care as outlined here.
What is NOT Covered?
- Cost of return shipments to "To Exceed, Inc." is at the sole discretion of "To Exceed, Inc."
- Damage caused by alterations, modifications or changes not authorized or approved by To Exceed, Inc. in writing, or due to service and/or repairs done by anyone other than To Exceed, Inc. or a To Exceed, Inc. authorized repair facility, or due to accident, abuse, misuse or improper use, neglect, or failure to perform normal maintenance in accordance with the care instructions.
- Damage caused by extended or excessive exposure to sunlight (or ultra-violet radiation), improper handling or storage, or failure to follow instructions provided with this Product.
- Damage caused by anything other than defects in materials or workmanship.
- This Product when being used in commercial, rental, teaching or instructional programs or activities, or in competition of any kind.
- Consequential and incidental damages or expenses, including damages to property or for personal injury.
- Damage caused by any use of this Product as a toy.
- Normal wear and tear, including scratches and fading.
How Do I Get Warranty Service?
Please contact To Exceed, Inc. for a return authorization number and instructions. Please
call or email using the following information:
Phone: +1 954.759.9998
Email:
The original purchase receipt must accompany all warranty claims. The name of the
retailer and date of purchase must be clear and legible on the receipt.
